Shipping & Delivery Policy

At The Nantucket Aunties, we want your shopping experience to be smooth and transparent. Below is everything you need to know about how your order is processed, shipped, and delivered.

1. Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Once your order ships, you will receive a confirmation email with tracking information.

2. Delivery Time

Estimated delivery is 3–7 business days after processing, depending on your location. Please note that delivery times are estimates and may vary during peak periods, holidays, or due to customs processing.

3. Shipping Origin & Customs Duties

Our products are shipped directly from our international suppliers. Because of recent changes to U.S. import rules, packages entering the United States may be subject to customs duties or import fees, regardless of order value. Any applicable duties and the final shipping cost are shown at checkout before you confirm your purchase, so there are no surprises after you order.

4. Shipping Costs

Shipping costs are calculated and displayed clearly at checkout. They may depend on the weight of your order, the destination, and the shipping method selected. You will always see the final total before completing your purchase.

5. Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way. If you have not received tracking within 5 business days of ordering, please contact us.

6. Responsibility After Delivery

Once tracking confirms that your order has been delivered to the address you provided, responsibility passes to you. The Nantucket Aunties is not responsible for packages that are lost or stolen after confirmed delivery. Please ensure your shipping address is correct — notify us of any address error within 24 hours of placing your order and we will do our best to help, though we cannot guarantee changes once an order is processing.

7. Contact

Questions about shipping or delivery? Reach us at info@nantucketaunties.com.