At The Nantucket Aunties, we want your order to be handled carefully, clearly, and as quickly as possible. This Shipping Policy explains how we process and ship orders placed through thenantucketaunties.com.

Order Processing Time

After your order is placed, please allow approximately 2–3 business days for processing. During this time we review your order, confirm the product and shipping details, and prepare your order for dispatch. Business days are Monday to Friday, excluding public holidays.

Delivery Time

After your order has been processed and dispatched, standard delivery within the United States usually takes 6–12 business days. Altogether, most orders arrive within about 8–15 business days. Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details, or other circumstances outside our control.

How Your Order Ships

To keep things efficient, your order is shipped from our warehouse and trusted suppliers, some of which are located overseas. This helps reduce unnecessary handling time and gets your order moving as quickly as possible. Because some parcels are shipped internationally, packages entering the United States may be subject to customs duties or import fees. Any applicable duties and the final shipping cost are shown at checkout before you confirm your purchase, so there are no surprises after you order.

Shipping Costs

We offer free shipping across the United States, unless stated otherwise at checkout. Depending on the product and delivery address, orders may be shipped with USPS, local delivery partners, or international shipping partners.

Order Tracking

Once your order has been dispatched, tracking details will be sent to you by email so you can follow your package every step of the way. If you have not received tracking within 5 business days of ordering, please contact us.

Incorrect Shipping Details

Please make sure your shipping details are correct before placing your order. If you notice an error in your address, contact us as soon as possible at info@thenantucketaunties.com. We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.

Delayed Orders

If your order has not arrived within the expected timeframe, please contact us at info@thenantucketaunties.com with your name, order number, and the email address used to place the order. We’ll review your order and help you with the next steps.

Lost or Missing Parcels

If tracking shows your parcel has been delivered but you have not received it, please first check with other members of your household, neighbors, and your local carrier. Once tracking confirms delivery to the address you provided, responsibility passes to you. If you still cannot locate your parcel, contact us at info@thenantucketaunties.com and we’ll help where possible.

Questions

For any shipping questions, please contact us at info@thenantucketaunties.com.