Return & Refund Policy

We want you to love your purchase. If something isn’t right, here’s how returns and refunds work at The Nantucket Aunties.

1. Return Window

You may request a return within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, undamaged, and in their original condition with all tags, packaging, and accessories intact. You’re welcome to try an item on, but items showing signs of wear beyond normal try-on may not be eligible for a full refund.

2. How to Start a Return

To begin a return, email us at info@nantucketaunties.com within the 30-day window with your order number and the item(s) you’d like to return. We’ll reply with return instructions and the return address for the item.

3. Return Shipping

Customers are responsible for return shipping costs, including any applicable international shipping or customs fees, unless the item arrived damaged, defective, or incorrect. In those cases, contact us with a photo and we’ll make it right at no cost to you. We strongly recommend using a shipping method with tracking, as we cannot process refunds for returns that are lost in transit.

4. Refunds

Once your return is received and inspected, we’ll process your refund within 5–10 business days. Refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error.

5. Non-Returnable Items

Final sale items, gift cards, and items marked as non-returnable at the time of purchase cannot be returned.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at info@nantucketaunties.com within 7 days of delivery with your order number and a photo. We’ll arrange a replacement or full refund at no additional cost.

7. Contact

For any return or refund questions, email info@nantucketaunties.com.