At The Nantucket Aunties, we want you to feel comfortable shopping with us. This Return & Refund Policy explains how returns, refunds, and our 30-day money-back guarantee work for purchases made through thenantucketaunties.com.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order at info@thenantucketaunties.com. Please include your full name, order number, the email address used for the order, the reason for the return, and clear photos if the item is damaged, faulty, or incorrect.

Return Approval

Please do not send any items back before contacting us. All returns must first be approved by The Nantucket Aunties by email. Once your return is approved, we’ll provide return instructions and the correct return address. In some cases, returns may need to be sent to our supplier, which may be located overseas.

Return Shipping Costs

For change-of-mind returns, size changes, or items that are no longer wanted, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot confirm or complete a return until the returned parcel has been received.

Tracking Required for Returns

For an approved return, the customer must provide valid return tracking details. A refund can only be processed after the returned item has been received and confirmed. If a returned parcel is lost in transit and cannot be confirmed as delivered, we may not be able to approve the refund.

Condition of Returned Items

To be eligible for a return, items should be unworn, unwashed, unused, and in their original condition, with tags and packaging where possible. Items that show signs of wear, washing, use, damage, perfume, stains, makeup marks, or alterations may not be accepted.

Items That May Not Be Eligible

Some items may not be eligible for change-of-mind returns, including gift cards, final sale items (where clearly stated), personal or hygiene-related items, items that have been worn, washed, or used, and items returned without approval.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at info@thenantucketaunties.com with your order number, a description of the issue, and clear photos of the item and packaging. We’ll review the issue and arrange a replacement or full refund at no additional cost to you.

Refund Processing

Once your return is received and approved, we’ll notify you by email. Approved refunds are processed back to your original payment method, typically within 5–10 business days. Please allow time for your bank or payment provider to process the refund. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We may offer an exchange or another solution depending on the situation and product availability. Please contact us at info@thenantucketaunties.com and we’ll let you know what options are available.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we’ll do our best to cancel it. If it has already been processed or shipped, cancellation may no longer be possible.

Contact

For return, refund, or order questions, contact us at info@thenantucketaunties.com.